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Helping organizations work smarter, train better, and scale with confidence.

My Professional Story

I’m Glenda L. Gierbolini — a Learning, Operations, and Workforce Development leader who blends instructional design, process improvement, project management, and human-centered strategy to help organizations grow with clarity and confidence. I help teams navigate change, build skills, and simplify complex work through thoughtful, effective learning and operational solutions.

With a background spanning the Tri-State Area (NY/NJ/CT), Arizona, and Minnesota, I bring a mix of structure, creativity, and adaptability to every project. My experience includes leadership in claims and operations, AI-driven learning tools, Agile project support, data analysis, and talent development. My passion is helping people learn, adapt, and feel confident in what they do.

Learn More About Me
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My Portfolio
Showcasing my most impactful work.
Explore a collection of projects built to educate, empower, and deliver measurable results.

  • Streamlined File Management Solution

    Operational Efficiency: File & Workflow Modernization

    I led the full digital transformation of a severely backlogged, paper-based Claims Reconsideration operation. By building a digital intake pipeline, redesigning workflows, training a specialized allocation team, implementing analytics, and aligning cross-functional partners, I turned a failing, high-risk process into a streamlined, transparent, compliant, high-performing operation used enterprise-wide.

    The transformation delivered measurable financial savings, eliminated regulatory exposure, improved provider responsiveness, and fundamentally modernized the organization’s operational backbone.

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  • Slide presentation title slide with the text 'HEALTHRULES IMPLEMENTATION' and logos of elderplan, healthedge, and cognizant.

    Elderplan HealthRules® Payer System Implementation

    Led the transition from MCO to HealthRules®, leading UAT, configuration validation, claims logic testing, and dual-eligible program setup. Collaborated with Cognizant and HealthEdge to ensure accurate configuration, clinical edits, benefit rules, and a stable go-live.

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  • VIILT Classroom training

    New Hire Claims Onboarding Training

    This comprehensive program delivers clear, structured, and actionable training for new Claims Examiners and Configuration team members. It ensures every new hire feels prepared, confident, and supported as they transition into their role, creating an onboarding experience that is both informative and engaging.

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  • ServiceNow Provider Network Management Workflow Implementation

    ServiceNow Provider Network Management: Workflow Implementation

    Led the implementation and workflow design for the ServiceNow Provider Network Management (PNM) solution, creating structured processes, routing logic, and documentation tools to streamline provider contracts updates and operational requests.

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Let’s Connect

Whether you’re exploring learning solutions, operational support, process optimization, or simply want to connect — feel free to reach out. I’d love to hear from you.